Returns

Thank you for shopping with Alya Pearls. We are dedicated to ensuring your satisfaction with your purchase for many years to come.

If for any reason you are dissatisfied with your purchase, you may return it within 30 days of the date your order was delivered for a full refund of the purchase price. Shipping charges are non-refundable.

Unless you have received a damaged or incorrect item, customers are responsible for return shipping costs and any applicable fees. For your protection, we recommend purchasing insurance for your return package, as we are not responsible for packages lost or damaged in return transit.

To request a return, please submit an application through your account on our website or email us at alya@margaretjewelry.com. Once your request is approved, we will send you the return address and instructions. You can also contact us directly via Instagram DM: @alyapearls.

Refunds can be expected within one week of our receiving your returned product. Refunds will be credited to the same form of payment used in your original purchase.

Custom & Made-to-Order Items

Custom-made items are non-refundable and non-exchangeable.

Before shipping any custom order, we will share confirmation photos with you. Your order will be shipped only after you confirm that you are satisfied with the quality.

Exchanges are Easy!

We like to make exchanges as easy and fast as possible. If you would like to make an exchange, please contact us via alya@margaretjewelry.com or WhatsApp +64 291 243 127.

You can also contact us directly via Instagram DM: @alyapearls.

Our customer care team will guide you through the exchange process. You will need to return your original item first unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately at alya@margaretjewelry.com or WhatsApp +64 291 243 127.

You can also contact us directly via Instagram DM: @alyapearls.