Q & A

What is your return policy?

Our return policy allows you to return the item within 40 days of receiving it for any reason. The item must be unworn or unused, with tags and in its original packaging, and you must have the receipt or proof of purchase.

How do I start the return process?

To start the return process, please contact us at info@margaretjewelry.com, and we will send you a return shipping label and instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.

What if I received a damaged or defective product?

If you received a damaged or defective product, take a picture of the issue and notify us immediately. We offer an unconditional return and exchange policy, and we will send a replacement free of charge.

Who is responsible for the shipping costs for returns?

If you need to return the product for reasons such as size or style or simply because you do not like it, you are responsible for the shipping costs. Once we receive the product, we will be happy to refund the purchase price.

How long does it take to receive a refund?

Once we receive and inspect the returned item, we will notify you if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@margaretjewelry.com.

What is the cooling off period for the European Union?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, and you’ll also need the receipt or proof of purchase.

How do I check the status of an order?

Once your order is packed and shipped, you will get a notification with your tracking information.

How fast is the shipping & fulfillment?

You will receive an email that contains tracking information once your item(s) have been shipped – please allow a couple days for processing. Once shipped, most orders take anywhere from 7 to 15 days to arrive depending on the efficiency of your local postal service.
In some cases, backorders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible. You can expect to receive a notification that your order has been packed within 5 business days.

How much is the shipping?

We offer a flat rate shipping rate of $12 USD/KG to the international.
But our shipping policy offers free shipping for orders exceeding $99.

What if my order is lost in the mail?

For packages lost in transit, all lost in mail claims must be submitted to info@margaretjewelry.com no later than 7 Calendar Days after the estimated delivery date.
We will cover the costs of shipping a replacement order for you if it is confirmed that the shipping address you provided was correct. It would also be good for you to get in touch with your local post office to try locating the lost order.
Keep in mind that if the tracking information states an order was delivered but you think you have not received it, we will NOT take responsibility and reship that order. In that case, any replacements would have to be at your expense.

My order shows it's been returned to sender, what is going on?!

If the tracking information was correctly delivered to you but it was unclaimed, shipments that go unclaimed are returned to us.
New shipping charges will be applied for orders that have been unclaimed or had an incorrect address originally provided.

I forgot to use a discount code on my order

We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.

How do I enter a discount code?

To get claim your discount, you have to hit the "Checkout" button and the discount code section will show beneath your ordered item

How do I cancel my order?

If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Why was my order cancelled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent.

Trying to reach us?
If you have any question or need support about an order or our products, send us an email at info@margaretjewelry.com